Our Customer Satisfaction Guarantee

We do something that no other music producers we know of do. We give a 100% money back guarantee for our production fees! If you are not satisfied with your recording at the end, our fees are totally free!

Why do we give this guarantee?

Because we value our customers and want you to be happy with your final recordings! We take pride in our work, and the last thing we want is an unhappy customer leaving feeling that they haven’t got what they wanted from working with us. We are pretty confident that you will be happy with what we do, so we are willing to guarantee our work.

There are some conditions to prevent this guarantee from being abused, but we think you will agree they are fair and reasonable. The conditions are that if you decide you are unhappy with your recordings and do not want to pay for them:

  • we would of course like to have the opportunity to discuss it with you and do what we can to rectify things so that you are happy with them! 
  • you don’t get to keep and use the recordings. We will ask for any copies back, and our portion of the copyright in the recordings will remain with us. 
  • session musicians fees, other third party expenses or out of pocket expenses that we incur on your behalf are non-refundable, It is our production fees only that we will refund. 
  • we would like you to let us know as soon as possible during the recording process if you are unhappy with how things are progressing. If you keep quiet and then tell us only right at the end, we might be a bit grumpy that you didn’t speak up sooner! 

We hope that this guarantee gives you some assurance that you can record with us with confidence that you will get a great recording at the end! If you have any questions, please feel free to contact us and ask.

We look forward to working with you!
 


 

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